Equine Memories Guarantee All my work comes with a 100% satisfaction guarantee. if you are not pleased with the quality of craftsmanship or something is not as you ordered please contact me within 10 days of receiving the package for a refund or replacement. Also, the work comes with a limited lifetime warranty. If the product shall become dysfunctional or break due to the workmanship and not regular wear and tear please contact me to make arrangements for repair. Care of horsehair products Horsehair can be cleaned with water and a mild soap. If your piece has dyed hair in it be careful getting it wet as some colors have a tendency to bleed a little. Horsehair has a strong memory when made wet and then allowed to dry. Therefore, if a tassel or other part of the item becomes wrinkled during shipping or while in storage just dampen, reshape and allow to dry. Horsehair is surprisingly strong and resilient but corrosive agents and sharp edges can be dangerous to your piece of art. As your item breaks in it is usual that a few small hairs will pop up. You can trim these flush with the braid using fingernail clippers. Be very careful not to cut anything but the one hair that is standing. If a whole group of hairs stand or break please contact me for repair ideas. Thanks Tatum Equine Memories
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